Battery Warranty: Due to the nature of off-road use, the manufacturer’s warranty is for manufacturing defects limited to 12 months from the date of purchase.
Charger Warranty: The charger is covered by a 6 month manufacturer’s warranty from the date of purchase for manufacturing defects.
Controllers: Due to the nature of off-road use, the manufacturer’s warranty on controllers is limited to 12 months from the date of purchase (except ASI which is 6 months).
A statutory warranty covers all other products.
Return postage will be organised by Electron Cycles for all manufacture’s warranty returns for the first 6 months; this excludes accidental damage.
All items that require an Activation Email as per their specific listing must be received to activate the warranty.
2. Exclusions and Limitations
Water Ingress: Any damage resulting from water ingress or exposure to excessive moisture may void the warranty. It is the owner’s responsibility to protect the product against water damage and refrain from using it in extremely wet conditions or cleaning it with direct water jets, hoses, or pressure washers.
Alterations and Modifications: Alterations to the product—such as shortening cables, changing connectors, or any other modifications—may cause damage and will not be covered under this warranty.
Owner Responsibility:
Ensuring correct installation and connection procedures to avoid damage.
Safeguarding the battery from water ingress and misuse.
All devices must be connected as per the guidelines provided.
Warranty Transfer: Warranties are not transferable and apply only to the original purchaser.
Second-Hand Goods: We do not provide any warranty for second-hand goods.
Product Changes: We reserve the right to modify or change products at any time without prior notice.
Bike Not Included: Any references to bike components or parts do not imply that a complete bike is included with your purchase unless otherwise stated.
3. Disclaimer
Off-Road/Competition Use: Products sold by Electron Cycles (batteries, fully built e-bikes, kits, controllers, motors) are intended primarily for “Off-Road/Competition Use” only, defined as use on private land with the landowner’s permission and not on public highways or byways.
Release of Liability: By purchasing and using our products, you (the “Buyer”) release Electron Cycles or any person trading on behalf of Electron Cycles from any liabilities (expressed or implied, arising by law or otherwise) that may occur from the use of these products.
Hazardous Materials:
Lithium batteries are classified as hazardous. They should not be stored, used, or charged in any environment that is not fireproof or otherwise safe for such materials.
Batteries should not be taken into family homes, offices, workplaces, or schools unless properly secured or protected against fire risk.
No Other Applications: No other applications are intended or implied for these products beyond off-road or competition use on bicycles, electric bicycles, or two-wheel electric-powered vehicles.
Manufacturer Defects:
Electron Cycles will uphold the product manufacturer’s warranty for a period of up to 12 months from the date of purchase, covering manufacturer defects only (unless otherwise stated).
Under no circumstances shall Electron Cycles or the manufacturer be liable for labour charges or travel time incurred in diagnosing defects, removing, or reinstalling the product, or for any contingent expenses.
Limitation of Liability:
The Buyer acknowledges and agrees that Electron Cycles expressly disclaims any liability for personal injury or property damage arising from the use or misuse of these products.
Electron Cycles shall not be liable for any damage to vehicles, personal property, or third parties resulting from the use of our products.
4. Additional Provisions
By purchasing any product from Electron Cycles, you agree to the terms set forth in this Warranty Policy in addition to our Terms and Conditions.
If you have questions regarding the proper use or installation of any product, please contact us before proceeding with use.
5. Contact Us
For any questions, warranty claims, or further assistance regarding this Warranty Policy, please contact: