Terms and Conditions

Last Updated: 04/02/2025

Welcome to electroncycles.com (hereinafter the “Website“). These Terms and Conditions (the “Terms“) govern your use of our Website and the purchase of any products from us. By accessing or using our Website or purchasing products from us, you agree to be bound by these Terms. If you do not agree, please discontinue using our Website.

Electron Cycles operates as an online seller, offering e-bike batteries, fully built e-bikes, kits, and motors, and adheres to UK laws.

1. About Us

1.1. Business Name: Electron Cycles (referred to as “we,” “us,” or “our“)
1.2. Contact Email: info@electroncycles.com

2. Eligibility

2.1. By using our Website and placing an order, you represent and warrant that you have the legal capacity to enter into a binding contract.
2.2. You also agree to provide true, accurate, current, and complete information when prompted.

3. Amendments to These Terms

3.1. We may update these Terms from time to time for legal or regulatory reasons or to reflect changes in our business practices.
3.2. Any changes will be posted on this page with an updated Last Updated date.
3.3. By continuing to use our Website after any such changes, you accept the revised Terms.

4. Products

4.1. Description of Products

• We endeavor to describe and display our products—e-bike batteries, fully built e-bikes, kits, and motors—as accurately as possible. However, slight variations in colour or appearance may occur due to differences in device display settings or other technical reasons.
• Product images, descriptions, and specifications provided are for informational purposes and may be subject to change without notice.

4.2. Product Availability

• All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.
• If a product becomes unavailable after you have placed your order, we will notify you as soon as possible and provide an option for a refund or a suitable alternative.

5. Order Process

5.1. Placing an Order

• To place an order, select the desired product(s) and follow the onscreen prompts. You will have an opportunity to review your order and correct errors before submitting.
• By submitting an order, you are making an offer to purchase the product(s) at the price stated in accordance with these Terms.

5.2. Order Confirmation

• After you place an order, you will receive a confirmation email acknowledging receipt of your order. This email does not confirm acceptance of your offer.
• We only accept your offer and form a contract when we send a further email confirming that the product has been dispatched.

5.3. Pricing and Payment

• All prices on our Website are in GBP (Pound Sterling) and include VAT (where applicable), unless otherwise stated.
• We reserve the right to change prices at any time, but any change will not affect orders already accepted.
• Payment methods may include credit card, debit card, PayPal, or other accepted payment services. Your payment details are processed securely by our third-party payment processors.

6. Shipping and Delivery

6.1. Delivery Areas

• We primarily deliver to addresses within the UK. For international shipping requests, please contact info@electroncycles.com to check availability and costs.

6.2. Delivery Times

• Delivery times vary depending on your location and the chosen delivery method. Estimated delivery dates are not guaranteed and may be subject to delays beyond our control (e.g., courier delays, customs checks).
• We will make reasonable efforts to deliver your products within the estimated timeframe but will not be liable for any losses, damages, or expenses arising from late delivery.
• We aim to ship heavy goods on the closest Tuesday or Thursday for UK mainland delivery (payment must be made before 2 p.m. the previous working day).

6.3. Risk and Title

• Risk in the products passes to you upon delivery.
• Title (ownership) of the products passes to you once we have received full payment.
• Failure to send an activation request via email as stated on an individual listing may void your items warranty.

7. Cancellation, Returns, and Refunds

7.1. Your Right to Cancel

• Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days from the day you receive the products, without giving any reason.
• To exercise this right, please email a clear statement of cancellation to info@electroncycles.com.

7.2. Effects of Cancellation

• If you cancel, you must return the products to us in their original condition within 14 days of notifying us of cancellation.
• You will be responsible for the cost of returning the products, unless they are faulty or incorrect.
• We will refund you within 14 days of receiving the returned products or proof of return, whichever is earlier. Deductions may apply for any diminished value of the goods.

7.3. Faulty or Defective Products

• If you receive faulty or defective products, please notify us as soon as possible at info@electroncycles.com with details of the fault.
• We will arrange for repair, replacement, or refund as appropriate, in line with your statutory rights.

8. Intellectual Property

8.1. Ownership

• All content on the Website, including text, graphics, logos, and images, is our property or the property of our licensors.
• You may not use, reproduce, or distribute any content without our express written permission.

8.2. Trademarks

• Any trademarks, service marks, or logos used on the Website are the property of their respective owners. Nothing in these Terms grants you any right or license to use any trademarks without the prior written permission of the owner.

9. Prohibited Uses

You agree not to use the Website or its content:

• For any unlawful purpose;
• To violate any local or international regulations, rules, laws, or ordinances;
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• To submit false or misleading information;
• To interfere with or circumvent the security features of the Website.

10. Indemnification

You agree to indemnify and hold us harmless from any claim or demand (including reasonable legal fees) arising out of your breach of these Terms, your improper use of our products, or your violation of any law or the rights of a third party.

11. Governing Law and Jurisdiction

11.1. These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of England and Wales.
11.2. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

13. Entire Agreement

These Terms, together with our Privacy Policy (and any other documents referred to in these Terms), constitute the entire agreement between you and us regarding your use of the Website and your purchase of products from us, superseding any prior agreements or communications.

14. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: info@electroncycles.com